Terms of Service

1. General

• Acceptance of Terms: By browsing, creating an account, or placing an order on Voldobikes.ie, you agree to these Terms, our Shipping Policy (#), and our Privacy Policy (#).
• Eligibility: You must be at least 18 years old to use our website or purchase our products. By using our services, you confirm you meet this requirement.
• Changes to Terms: We may update these Terms periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes constitutes acceptance of the updated Terms.

2. Use of Our Website

• Permitted Use: You may use Voldobikes.ie to browse, purchase electric bikes, or contact us for support. You agree not to use our website for unlawful purposes, including but not limited to hacking, distributing malware, or violating intellectual property rights.
• Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities under your account. Notify us immediately at support@voldobikes.ie if you suspect unauthorized access.
• Content Accuracy: We strive to ensure all product descriptions, prices, and information on our website are accurate. However, errors may occur. We reserve the right to correct any errors or cancel orders affected by such errors, with a full refund provided if applicable.

3. Orders and Payments

• Order Placement: By placing an order, you offer to purchase products subject to these Terms. We reserve the right to accept or decline your order for reasons outlined in our Shipping Policy (#), including incorrect pricing, stock unavailability, or suspected fraud.
• Payment: All payments must be made through the payment methods offered at checkout (e.g., credit/debit cards, PayPal). You confirm that you are authorized to use the payment method provided.
• Pricing: Prices are listed in Euros (€) and include VAT unless otherwise stated. Shipping costs are calculated at checkout as per our Shipping Policy (#).
• Order Processing and Shipping: Orders are processed within 1-3 business days, with standard shipping taking 7-10 business days within Ireland, as detailed in our Shipping Policy (#).

4. Cancellations, Returns, and Refunds

• Consumer Rights: Under the EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving your product without giving a reason, provided the product is unused and in its original condition. Please contact support@voldobikes.ie to initiate a return.
• Return Process: Return shipping costs are your responsibility unless the product is faulty or incorrectly delivered. Refunds will be processed within 14 days of receiving the returned item, using the original payment method.
• Faulty or Damaged Products: If your product arrives damaged or becomes faulty within the warranty period (please refer to our Warranty Policy (#)), contact us within 48 hours of delivery or discovery of the fault, and we will arrange repair, replacement, or refund as appropriate.

5. Product Use and Safety

• Proper Use: Electric bikes purchased from Voldobikes.ie must be used in accordance with manufacturer guidelines and local regulations. You are responsible for ensuring compliance with their individual country laws regarding e-bike usage (e.g., speed limits, helmet requirements).
• Risk of Use: We are not liable for injuries, damages, or losses resulting from improper use, modification, or failure to follow safety instructions provided with our products.

6. Intellectual Property

• All content on Voldobikes.ie, including text, images, logos, and designs, is owned by or licensed to Voldobikes.ie and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

7. Limitation of Liability

• General Liability: To the fullest extent permitted by their individual country law, Voldobikes.ie is not liable for indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or use.
• Product Liability: We are responsible for ensuring our products meet safety and quality standards. However, we are not liable for damages caused by misuse, neglect, or unauthorized modifications.
• Website Availability: We strive to ensure our website is accessible but are not liable for interruptions due to technical issues, maintenance, or events beyond our control.

8. Termination

• We reserve the right to suspend or terminate your access to Voldobikes.ie if you violate these Terms, engage in fraudulent activity, or misuse our website or services. You may close your account at any time by contacting support@voldobikes.ie.

9. Governing Law and Dispute Resolution

• Governing Law: These Terms are governed by the laws of Ireland. Any disputes will be subject to the exclusive jurisdiction of the Irish courts.
• Dispute Resolution: If you have a concern, please contact us at support@voldobikes.ie to resolve it informally. If unresolved, you may pursue remedies through the Irish courts or, for EU consumers, the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).

10. Contact UsFor questions, concerns, or feedback about these Terms or our services, please contact:
support@voldobikes.ie