- Simple & reliable: Voldo Bikes provides a straightforward warranty that is processed in the most simple way
- 14 days refund guarantee: within 14 days of receipt, return your undamaged/unused Bogistshop product and receive a refund for any reason. ( Casue accessories are not from our EU warehouse, it can’t be in this guarantee)
- 90 days accessories providing warranty: Voldo Bikes offers 90 days warranty for the scooter. Within 90 days, if there is a small problem with the Voldo Bikes product, we can provide accessories shipping service to solve the product quality problem in time.(Note: If you purchase E-Scooter on www.bogistshop.com for more than 14 days and within 90 days, we can provide a half-price refund service, not a full refund service, customers need to send E-Scooter back to our warehouse, After we confirm receipt of the products, we will refund the customer on time.)
Refund Within 14 Days From The Item’s Arrival To The Customer
Any new, unopened and unused product purchased on the bogistshop.com can be returned within 14 days for a refund (to original method of payment). Customer is responsible for return shipping fees on all orders and ensuring that the product arrives undamaged. Products purchased through an authorized retailer must follow the return policies of the retailer.
| Accessories | Return has to include all accessories |
| Package | Return requires original packaging |
| When do we execute the refund? | Upon receipt of the return package (if the customer returns the product to our warehouse) |
| When do we execute the replacement? | Upon receipt of the return package (if the customer returns the product to our warehouse) |
| Refunds for delivery costs | Buyer is responsible for return shipping costs. |
| Refund time limit | We will not able to accept the full refund after 14 days. Only partial refunds are accepted.For details, please contact us |
Returns may be rejected if items do not meet the above requirements.
In order to return, you must do the following:
Please contact our Customer service at email to get the return address.In order to process your return, you must mail back your scooter in its original box with its original packing materials, after you receive our confirmation . No returns will be accepted without the original packing material. The scooter also need to be cleaned before shipping out.
Warranty Or Refund
We offer 90 days Warranty for manufacturer defect that come with the accessories product.
If a defect arises during the Warranty Period, Bogistshop will repair the product at no charge using new parts or parts that are equivalent to new in performance and reliability, OR, exchange the product with an equivalent product that is new or formed from new and/or previously used parts that are equivalent to new in performance and reliability. If you have questions, please contact us by email: support@voldobikes.ie.
- The product cannot be used for rental or commercial use.
- The product cannot be used for competition.
- The Limited 90 Days Warranty only covers parts or issues due to manufacturer defects.
| Manufacturer defect | Accept full refund & partial refund |
| The customer cancels the order before the package is shipped | Accept full refund |
| The customer provides the wrong delivery address | The customer needs to pay an extra cost for resend |
| Receive wrong goods | Free to exchange or full refund |
| Damaged or missing accessories | Free to send corresponding accessories or accept a partial refund |
| The package cannot be delivered or missing | Accept resend or full refund |
| The customer refuses to accept the package due to non-quality issues or does not want the package | Accept refund ,buyer is responsible for return shipping costs. |
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Refunds for different time periods |
1. Within 14 days: Accept full refund guarantee. undamaged/unused Bogistshop product and receive a refund for any reason 2.Within 14-90 days:Partial refund，Exchange is supported, it depends on the actual problem. 3. Over 90 days: Refunds are not acceptable. Note for Battery: If If the electric scooter fails due to battery failure within one month, it can provide free replacement. If more than 1 month but within 3 months, customers need to pay half price to buy batteries. More than 3 months, the customer bears the full battery purchase cost. The Motor is not in the warranty without 30 Days. |
Damage & Protection
Unless reported prior to the return/exchange, the customer is responsible for ensuring that the product arrives undamaged and in working condition. Products returned with heavy use, unreported damage, or without original packaging may be rejected.
Shipping Costs
If you insist on returning our products, please contact us, we will send you a return address.you need to return to the original shipping address or the corresponding warehouse address.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Note:The accessories of electric scooter we can’t be responsible for the return shipping fee .
The refund time for credit/debit card payment
When you initiate a refund, we will submit a refund application to your payment bank within 1-2 business day, and the bank will process the refund to your payment card within 2-5 business days. The exact time you receive the refund depends on the processing speed of bank. It’s usually takes about 3-7 business days.
If you have any other questions, please contact us.
E-mail: info@voldobikes.ie