Refund and Returns
Our refund and returns policy is valid for 14 days from the date of purchase. Please review the individual return policies for each manufacturer listed on our website. If no specific policy is provided, the Voldo Bikes return policy will apply. Refunds or exchanges cannot be offered after this period.
To qualify for a return, the item must be:
To qualify for a return, the item must be:
- Unused and unopened, with the product still in its original box.
- In the same condition as received.
- In its original packaging.
- Proof of Purchase A receipt or proof of purchase, obtainable during the order process, is required to complete a return.
Cancellations Policy for VoldoBikesCustomer-Initiated Cancellations:A cancellation fee of either 3% of the transaction amount or the total transaction charges (whichever is higher) will be applied, as imposed by payment processing institutions. For pre-order bicycles clearly marked as such on our website, if a customer places an order and makes payment without confirming availability or delivery timelines with VoldoBikes and subsequently requests a refund for any reason, the refund will be processed minus the non-refunded transaction fee charged to us by payment processors (typically 3% for Stripe and PayPal, or higher for Klarna). Similarly, if a customer orders without verifying stock availability (as advised during the ordering process) and requests a refund due to unavailability, the refund will be issued minus the applicable transaction fee, which varies based on the payment method.Orders in Processing or Shipped: If an order is in process (e.g., payment has been made to our supplier or shipping fees have been incurred), a refund can only be processed after the customer returns the package to us. If a customer requests cancellation after a tracking number has been provided (indicating the package is in transit), the refund will only be processed once the package is delivered to the customer and subsequently returned to us. We cannot modify or cancel shipping details (e.g., address changes or shipment cancellations) once a tracking number is issued. Please note that our products are typically heavy, resulting in high shipping costs, even though we offer free shipping to customers. While we strive to deliver orders as quickly as possible, typically within 3 to 7 days, delivery times are approximate and may vary due to factors beyond our control, such as bank holidays, weekend orders, supplier shipping methods, courier collection schedules, or other unforeseen circumstances.Order Cancellation by VoldoBikes: VoldoBikes reserves the right to cancel any order in cases of harassment, false accusations, rude behavior, misunderstanding of our website’s terms and conditions (including delivery times, order processing, and return/refund policies), or reckless orders (e.g., placing and immediately canceling an order). In such cases, any refund will be processed minus the non-refunded transaction fees charged to us by payment processors. By placing an order on our website, customers agree to abide by these terms and conditions.