Unfortunately, If you have to cancel or return your order, we’re here to help! Generally, we accept exchange, return or refund applications within 14 days (not used)from the date the item is delivered (subject to the order tracking record).
Please contact Voldo Bikes at support@voldobikes.ie for more information.
Cancel or Return
| Order Status | Requirements | Refund Amount |
|---|---|---|
| Cancel orders (before dispatch) | Apply within 48 hours or check with the service | 100% order amount if pay via paypal gateway
94% order amount if pay via credit card or klarna |
| Dispatched but not signed (wrong shipping address or nobody signs) |
The package was returned to our warehouse and passed quality inspection. | 70% of the order amount |
| Delivered |
|
70% of the order amount
Note: Customer is responsible for all freight charges.” |
1, No returns after 14 days of receiving your order.
2, No returns of the assembled product.
3, Customer pays shipping both ways (Original shipping cost is withheld from refund).
4, Subject to up to a 25% restocking fee (this is withheld from refund).
5, If Ebikes/Bikes that have been Registered in the Buyer’s Name officially CAN NOT be returned.
6, No returns for small scratches or dirt, except in EXTREME cases of Breakage/Malfunction
7, Returned items for a replacement or refund must be unopend、unassembled, and in the original packaging. ( products that were damaged due to improper handling/shipping will be deducted from your cost based on the damaged situation of products. ）
NOTE: Repair the bike yourself without the CMacewheel’s approval, the return process mentioned on the RETURN & REFUND POLICY page is not available for you.
Damaged report
If your bike arrived Damaged, please report it to us immediately, the faster the better, and take photos and video for recording. importantly, please sign on UPS/DPD bill said damaged signed.
If small parts are damaged, we will cover them as per warranty rules. If it is damaged at all. We will get an exchange for you.
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
Notes:
1.Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s).
2 if the product is returned for customer reasons (including non-satisfaction, wrong size, change of mind), the customer is responsible for the shipping fee. In all return situations, the customer must provide the tracking number.
3.Customers must contact us before returning an item. Returned items without Return Merchandise Authorization (RMA) will not be accepted. For incomplete warranty requests,Cmacewheel reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA Form), sends to the wrong address, returns an incorrect item, or submits an empty package,Cmacewheel reserves the right to refuse any compensation.
4. For No Reason Return, customer should bear the return shipping fee. Besides, you need to ensure that the product package is intact and all accessories are complete and unused. If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones.
5. Customers must return the item by the shipping method specified by Cmacewheel.