Information We CollectWe collect information to provide you with the best possible shopping experience. The types of information we may collect include:
5. Data Storage and Security
7. International Data TransfersIf you are outside Ireland, note that your data may be processed in Ireland or other countries where our service providers operate. We ensure that any international data transfers comply with GDPR requirements, using safeguards like Standard Contractual Clauses.8. Third-Party LinksOur website may contain links to third-party websites (e.g., payment processors or social media). We are not responsible for the privacy practices of these sites. Please review their policies before providing personal information.9. Updates to This PolicyWe may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the “Last Updated” date revised. We encourage you to review this policy periodically.
- Personal Information: When you place an order, create an account, or contact us, we may collect your name, email address, phone number, billing address, shipping address, and payment details.
- Website Usage Data: We collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, pages visited, and time spent on our site, using cookies and similar technologies.
- Customer Support Data: Information you provide when contacting our support team, such as emails, chat logs, or feedback forms.
- Marketing Preferences: If you subscribe to our newsletter or promotional offers, we collect your email address and preferences.
- Order Processing and Fulfillment: To process your purchases, ship your electric bikes, and provide order updates (e.g., confirmation and tracking emails).
- Customer Support: To respond to your inquiries, resolve issues, or process returns.
- Website Improvement: To analyze website usage and enhance user experience using aggregated data.
- Marketing and Communications: To send you promotional emails, newsletters, or offers (only with your consent, and you can opt out at any time).
- Legal Compliance: To comply with legal obligations, such as tax reporting or fraud prevention.
- Service Providers: We work with third-party providers (e.g., payment processors, shipping couriers, or website hosting services) to fulfill orders and operate our website. These providers only access the data necessary to perform their services and are bound by confidentiality agreements.
- Legal Requirements: We may disclose your information if required by law, such as in response to a court order or to prevent fraud or illegal activities.
- Business Transfers: If Voldobikes.ie is involved in a merger, acquisition, or sale, your data may be transferred as part of the transaction, with notice provided to you.
- Essential Cookies: Necessary for website functionality, such as maintaining your shopping cart or login session.
- Analytics Cookies: To track website usage and improve our services (e.g., Google Analytics).
- Marketing Cookies: To deliver personalized ads or content (only with your consent).
5. Data Storage and Security
- We store your personal information securely using industry-standard encryption and security measures.
- Data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., 7 years for tax records under Irish law).
- While we take all reasonable steps to protect your data, no system is completely secure. Please notify us immediately at support@voldobikes.ie if you suspect unauthorized access to your account.
- Access: Request a copy of the data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data (subject to legal obligations).
- Restriction: Limit how we use your data in certain cases.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing for marketing or other purposes.
- Withdraw Consent: Opt out of marketing communications or revoke consent for non-essential data processing.
7. International Data TransfersIf you are outside Ireland, note that your data may be processed in Ireland or other countries where our service providers operate. We ensure that any international data transfers comply with GDPR requirements, using safeguards like Standard Contractual Clauses.8. Third-Party LinksOur website may contain links to third-party websites (e.g., payment processors or social media). We are not responsible for the privacy practices of these sites. Please review their policies before providing personal information.9. Updates to This PolicyWe may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the “Last Updated” date revised. We encourage you to review this policy periodically.